Have any questions?

Frequently Asked Questions!

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How do I book my shuttle?

You can book directly through our website or by calling our customer care team. Share your home and office location, along with your preferred shift timing, and we'll match you to the nearest route and confirm your seat.

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What are the benefits of choosing Urban Karwaa?

Commuting with Urban Karwaa gives you a fixed, premium ride to work — on-time pickups, well-maintained vehicles, professional drivers, and doorstep service, every working day.

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Do you offer monthly office commute passes?

Yes, we offer daily, weekly, and monthly shuttle passes for individuals as well as corporate contracts for companies looking to set up commute benefits for their whole team.

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What type of shuttles do you offer?

We offer a range of premium shuttles from compact to full-size, equipped with comfortable seating and modern amenities, suited for solo commuters and full office teams alike.

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What are your shuttle timings?

Shuttles run on fixed morning and evening timings aligned to standard office hours. [Insert actual first-pickup and last-drop times.] Corporate contracts can set custom timings for their team.

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How do I cancel or reschedule a ride?

[Insert real cancellation/reschedule policy — e.g. how many hours' notice is required, and how to do it (app, call, WhatsApp).]

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What safety measures are in place?

[Insert real safety measures — e.g. verified drivers, vehicle inspections, live tracking, emergency contact process.]

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How do I pay for my shuttle pass?

[Insert accepted payment methods — e.g. UPI, card, net banking — and whether billing is prepaid or monthly invoicing.]

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Do you offer corporate billing or invoicing?

[Insert real corporate billing process — e.g. monthly consolidated invoice, GST details, payment terms.]

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What if my shuttle is late or doesn't show up?

[Insert real service-recovery policy — e.g. how riders are notified, backup vehicle process, how to report an issue.]

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  • Positioning Flight/Empty leg
  • Flight with passenger from home base
  • Positioning Flight to pickup next passenger
  • Flight with passenger back to base